Managing People: Episode 5 - Coaching and Performance Management
This Performance Management Course offers a chance to assess your skills, showcase your learning, and receive feedback on strengths and areas for improvement.
What are the benefits of this course?
- Assess and validate your management skills and recent development.
- Receive targeted feedback on your strengths and areas for improvement.
- Identify opportunities for further enhancement to refine your management abilities.
Effectively manage and motivate your team to achieve their best performance
You get the best results from your people when you’re seen as a positive leader who is easy to talk to.
This episode looks at how regular, consistent assessments of the morale, skills and behaviour of staff is vital to improving business results. Learn to successfully communicate your leadership to keep your people, and their performances, on track. Find out how to effectively manage performance issues and confidently handle difficult conversations.
Story: Charlotte needs to make sure she’s getting the best performance from her team. Chef Tom is being rude to other members of the team and Charlotte needs to address this before it gets out of hand. His performance is also not up to the required standard. She plans to discuss and agree a Performance Improvement Plan with him. Tom is difficult to communicate with, and has complained to other team members that he feels picked on – so this is not going to be easy.
Meanwhile, Charlotte has observed Oscar, who is being developed for a Team Leader role, having a crisis of confidence. She needs to intervene before this starts to impact on his wellbeing and performance. She makes time for a coaching conversation that helps Oscar to look at things with a new perspective.
| Average Rating | 4.41 |
|---|---|
| Number of Reviews | 392 |
| Core Sector | Hospitality, Retail, Business, Distribution, Charity |
| Sub-sector | Restaurant, Hotel, Clothing, Quick Service Restaurant, Pub/bar, Catering |
| Business Outcomes | Development, Induction/Onboarding, Recruitment, Retention, Performance, Wellbeing |
| Skill Type/Topic | Coaching, Communication, Teamwork, Mental Health and Wellbeing, Management, Problem Solving, Equality |
| Job Type | Manager, Deputy Manager, Supervisor, Director, Operations Director, Finance Director, HR Manager |
| Author | Upskill People |
| Why choose snippet | Why choose an Upskill People course?
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Why choose an Upskill People course?
- Study in your own time using our interactive learning portal.
- Works from any device.
- All courses are written by industry experts.
- Media rich course videos.
- Easy to implement skills and knowledge in real life.
