Alcohol Sales Challenge 21 - How to Refuse
Course code
HAA1_02
£1.50
There's one product area fraught with issues if you don't know what you're doing - that's selling alcohol. This course covers the essential and practical skills you need to manage those awkward situations when alcohol has to be refused.
You will learn:
- When there's a duty to refuse to serve a customer and how to do this with good customer service.
- How to check ID properly.
- Why refusals to sell alcohol should be recorded.
- How to recognise and manage fatigue in yourself and others.
- How to understand and act upon wellbeing issues.
- Influencing and negotiation skills to create a safety culture.
We recommend this course is combined with the following to help you comply with alcohol sale regulations:
| Average Rating | 3.30 |
|---|---|
| Number of Reviews | 861 |
| Core Sector | Hospitality, Retail |
| Sub-sector | Restaurant, Hotel, Quick Service Restaurant, Pub/bar, Catering, Events |
| Business Outcomes | Compliance, Sales, Service |
| Skill Type/Topic | Health and Safety |
| Job Type | Food and Beverage, Customer Assistant, Sales Assistant |
| Author | Upskill People |
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